Hotel guests are finally happier!

Well, at least that's according to a new report released by J.D. Power & Associates.  Perhaps it's easier to make a reservation, maybe employees are smiling more or checking-in guests faster than ever.  Whatever it is, the survey results show that the hotel industry is finally making guests happier than ever before, a lot happier!  Guests' levels of satisfaction with their home away from home experience is better than it has been for the last seven years and leapfrogged a full 20 points over 2012.  And the increases in satisfaction are across the board, often in areas that upset guests the most; reservations, costs and fees and check-in/check-out.  Check out J.D. Power's report here.